Shipping Policy
Urban Pink Collective’s Shipping Policy
Order Processing Time
- All our orders are processed and shipped out within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- After the order is shipped out and received by the carrier, we will update you with a Tracking Number with which you can use to follow your package and see the remaining shipping time.
Please allow 24 to 48 hours for the tracking information to update.
Shipping Methods, Costs, and Delivery Times
- Urban Pink Collectives offers free shipping to the US, Canada, UK and Australia. Once your order has been shipped, delivery times can take between 15-45 days.
Please be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.
Shipping Address Changes
- If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we cannot alter the shipping address anymore.
Packages Damaged, Lost, or Missing While in Transit
- If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.
- If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.
- If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.
For questions, support, or problems please contact us by email at UrbanPinkCollective@gmail.com